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Free world-wide shipping | 1-332-213-8474

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@productgenie.co

General

Yes we do! 

Please check your spam folder if you have not received any.

We don't know why, but sometimes our confirmation e-mail lands in the junk folder.

Please contact us at hello@productgenie.co if you cannot locate your confirmation email. 

If you need to change or cancel your order, please contact us immediately at support@zeroache.com. Unfortunately, once your order has been processed we are unable to make any changes or cancellations. 

You will have been sent an order confirmation to your email address. Please check spam or junk folders if you have not received.

Enter your tracking number in the Order Tracking for updates.

Contact hello@productgenie.co if you are having difficulties locating your tracking number. 

Returns

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received.

Our Online Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. 

If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of purchase. 

Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because we will not be responsible for lost returns.

Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.

Contact hello@productgenie.co to process your return. 

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider. 

Shipping

Yes! We offer free shipping worldwide.

It will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

If you don't see availability to your country, please visit our contact page. 

If you order multiple items you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.